BNN5 Privacy Policy

1Who We Are and Scope of This Policy

This Privacy Policy applies to BNN5 — the online gaming and sports betting platform available at bnn5.onl and through the BNN5 mobile app. BNN5 is the data controller responsible for the personal information collected from users in connection with the platform.

This policy applies to all personal data collected from you when you visit bnn5.onl, register an account, deposit or withdraw PKR, place bets, play live casino or fish games, contact support, or use the BNN5 app on Android or iOS. It covers data collected through the website, the app and any direct communications you have with BNN5.

By registering an account or using BNN5, you acknowledge that you have read this Privacy Policy and understand how your personal information will be handled. If you do not agree with any part of this policy, you should not use the platform.

2Information We Collect

BNN5 collects personal information from you in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party payment processors to facilitate your transactions.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Contact details including mobile number and email address
• Identity documents submitted for KYC verification (such as a national identity card)
• Payment method details used for PKR deposits and withdrawals
• Any information you include in support tickets, live chat conversations or emails to BNN5

Information generated automatically when you use BNN5:

• Device information including device type, operating system version and unique device identifiers
• IP address and approximate geographic location
• Session data including login timestamps, pages visited, games played, bets placed and time spent on each section
• App usage patterns including navigation behaviour and feature interaction (on the BNN5 app)
• Technical logs including error reports, crash data and performance metrics

3How We Use Your Personal Information

The personal information BNN5 collects is used for specific, legitimate purposes related to operating the platform and providing you with a functional and secure gaming experience. We do not use your data for purposes beyond those listed below without your knowledge.

BNN5 does not use automated decision-making that significantly affects your account status without human review. If your account is flagged by automated systems for any reason, a member of the team reviews the case before any action is taken.

4Payment Data and PKR Transactions

When you deposit or withdraw PKR on BNN5 via JazzCash, Easypaisa, Raast or bank transfer, your payment is processed through the respective payment provider. BNN5 receives confirmation of the transaction from the provider but does not store your full payment credentials (such as complete mobile wallet PINs or full bank account numbers) on BNN5 servers.

What BNN5 does retain for each transaction:

• Transaction reference number and status
• Payment method type (e.g., JazzCash, Easypaisa)
• Masked account identifier (e.g., last four digits of a mobile number)
• Transaction amount in PKR and timestamp

This data is retained for the period necessary to support withdrawal processing, dispute resolution and account verification. Transaction records are maintained for as long as your account is active and for a reasonable period after closure to fulfil compliance and dispute obligations.

5Cookies and Tracking Technologies

BNN5 uses cookies and similar tracking technologies on the website. Cookies are small text files stored on your device that help the platform remember your preferences, maintain your login session and understand how users navigate the site.

The types of cookies BNN5 uses include:

• Essential cookies: Required for the platform to function — maintaining your login session, securing your account and enabling core features like deposits and game loading.
• Functional cookies: Remember your preferences such as language settings, preferred game filters and notification settings.
• Analytics cookies: Collect aggregated data about how users interact with BNN5 to help improve the platform. This data is not personally identifiable in aggregate reporting.
• Security cookies: Help detect and prevent fraudulent activity, unusual login patterns and account takeover attempts.

BNN5 does not use advertising or retargeting cookies that track you across other websites. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use BNN5 normally.

6When We Share Your Information

BNN5 does not sell or share your personal data with third parties for their independent commercial use. There are specific, limited circumstances under which BNN5 shares data with third parties, all of which are directly related to operating the platform:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the data necessary to process your PKR deposits and withdrawals. Each provider handles your data under their own privacy practices.
• Identity verification services: Where KYC document verification is conducted through a third-party service, that provider receives only the information necessary to complete the verification process.
• Technical infrastructure providers: Cloud hosting, database and security services that support BNN5 operations may process data on our behalf under data processing agreements that restrict their use of your information.
• Fraud prevention: In cases where fraudulent activity is suspected, data may be shared with industry fraud prevention networks or law enforcement where legally required.
• Legal obligations: BNN5 may disclose personal information when required to do so by law, court order or legitimate regulatory request.

Any third party that processes data on behalf of BNN5 is required to handle that data securely and only for the purposes for which it was shared. BNN5 does not permit third-party service providers to use your data for their own marketing.

7How Long We Keep Your Data

BNN5 retains personal data for as long as your account is active and for a defined period afterwards, depending on the type of data and the reason it was collected:

• Account information: Retained while your account is open and for a period after closure to handle any outstanding disputes, withdrawal requests or compliance queries.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years from the transaction date to support financial record-keeping.
• KYC documents: Identity verification documents are retained for the duration required by applicable compliance obligations from the date of submission.
• Support communications: Support tickets and live chat logs are retained for up to two years to maintain a record of previous interactions and enable quality follow-up.
• Session and activity logs: Technical logs and session data are retained for up to 12 months for security analysis and platform improvement purposes.

When data is no longer needed and the retention period has passed, BNN5 deletes or anonymises it securely.

8How We Protect Your Information

BNN5 takes the security of your personal data seriously. The following measures are in place to protect your information:

• TLS encryption: All data transmitted between your device and BNN5 is encrypted in transit using TLS (Transport Layer Security).
• Encrypted storage: Sensitive data including passwords and payment information is stored using strong encryption at rest.
• Access controls: Only authorised BNN5 staff with a legitimate business need can access personal account data. Access is logged and audited.
• Two-factor authentication: BNN5 supports 2FA for all accounts, adding an additional verification step beyond your password.
• Anomaly detection: Automated systems monitor for unusual login patterns, device changes and suspicious transaction behaviour to detect potential account compromise early.
• Regular security reviews: BNN5 conducts periodic reviews of its security infrastructure and access controls.

9Your Privacy Rights

You have a number of rights in relation to the personal data BNN5 holds about you. These rights can be exercised by contacting BNN5 support through the platform's live chat or by email.

To exercise any of the above rights, contact BNN5 support through live chat or email at [email protected] with your account username and the specific request. Requests are processed within 30 days under normal circumstances.

10Children's Privacy

BNN5 is strictly an adults-only platform. The minimum age to register and use BNN5 is 18 years. BNN5 does not knowingly collect personal information from anyone under the age of 18.

If BNN5 discovers that a registered account belongs to a person under 18, the account will be immediately closed, any funds in the account will be returned to the original payment source, and the registration information will be deleted. Age verification may be requested at any point during the account lifecycle.

11App and Device Data

The BNN5 mobile app, available for Android and iOS, collects certain device-level data to provide a functional and secure experience on your phone. This includes:

• Device identifiers: Used to associate your app session with your account and to detect unusual login activity from new or unfamiliar devices.
• Push notification permissions: If you grant notification permissions, BNN5 may send you account alerts, deposit confirmations and promotional messages (if opted in). You can revoke notification permissions at any time through your device settings.
• Crash and error data: Anonymous crash reports are sent to help BNN5 identify and fix technical issues in the app. These reports do not include personally identifiable information.
• Biometric authentication data: If you enable fingerprint or Face ID login on the BNN5 app, that biometric data is processed entirely on your device by your device's operating system. BNN5 does not receive or store biometric data.

BNN5 does not access your camera, microphone, contacts or files unless a specific in-app feature explicitly requires it and you have granted permission for that specific function. You can review and adjust app permissions in your device's app settings at any time.

12Updates to This Privacy Policy

BNN5 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable requirements, or improvements to how we handle and protect your data. The date at the top of this page reflects the most recent revision.

For significant changes that materially affect how your personal information is used, BNN5 will notify registered users through the platform or via their registered contact details in advance of the changes taking effect. For minor clarifications or updates that do not change the substance of how your data is handled, the policy will be updated without a formal individual notification.

Continuing to use BNN5 after a policy update has been communicated constitutes acceptance of the revised terms. If you disagree with any changes, you should stop using BNN5 and contact support to close your account.

13Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how BNN5 has handled your personal information, please reach out to the support team.

You can contact BNN5 through:

• Live chat: Available inside the BNN5 platform 24/7. The fastest way to get a response for most queries.
• Email: [email protected] — include your registered username and a clear description of your query. Privacy-related requests are treated as a priority and acknowledged within 48 hours.